A Guide to Filing Your Homeowners Insurance Claim

Texas · Notice, photos, then the deductible

A homeowners claim pays a covered cause of loss, minus the deductible. It is not automatic. This page will not invent a prompt-payment day count.

Make the house safe, photograph the damage before you throw anything out, and do the temporary work that stops it from getting worse, such as a tarp or water extraction. Keep the receipts. Open the claim with the company and give a written list of what was damaged. Texas Insurance Code chapter 542 is the prompt-payment statute. The number of days depends on the section and on what the company still needs. Read the statute rather than a round number from a blog. Your duties are in the policy: notice, cooperation, and not throwing out damaged property the adjuster still needs to see.

The deductible is usually once per occurrence. A supplement is hidden damage from that same occurrence, not a new deductible. Replacement cost pays current prices. Actual cash value subtracts depreciation. Recoverable depreciation is released after the repair invoices. It is not a denial. Appraisal argues the amount of a covered loss. It does not decide whether the loss is covered. Flood is not a homeowners peril, so a surface-water claim is the flood policy if you bought one. Work the claim in writing first. TDI can ask the company to respond and can look at rule violations. It is not your lawyer, and it does not pay the claim because you disagree with the number. Complaint counts are not a quality ranking.

What you bought: buying the policy and Texas homeowners. The water that is not this claim: flood. After a storm: TDI storm help. A complaint, after the claim file is in writing: TDI complaint form.

Send the photos and the receipts, then read the estimate against the deductible. Ask an agent or get a quote.