Service Utility
Use this page when you need to file or follow up on an insurance claim. Freedom Insurance Group can help you report a loss and stay organized, but many carriers also publish direct claims phone numbers. The directories below are the contacts already published on this page—kept and reorganized for readability. Always confirm the number on your declarations page or carrier app when you can; carrier phone lines change.
- Make the scene safe — if anyone is hurt, call emergency services first.
- Document what you can — photos, police or incident report numbers, and a short written timeline.
- Find your carrier on your declarations page, ID card, or policy documents (not only this list).
- Report promptly — use the carrier claims number below or in your policy materials; note the claim number you receive.
- Tell our agency — call Freedom Insurance Group at (972) 798-3769 or (800) 253-1482, or ask an agent, so we can help with next steps, adjusters, and coverage questions.
Important: This list is a convenience directory of numbers previously published for clients. It is not a complete list of every market we place, and it is not a promise that a specific number is still the carrier’s primary claims line. When in doubt, use the number on your policy documents or ask our desk to look it up with you.
Related: Manage your policy · Glossary · Insurance Service Center.
Homeowners insurance claim contacts
| Carrier / program | Claims phone |
|---|---|
| AAA | 800.672.5246 |
| AIG Private Client Group | 888.760.9195 |
| Allstate | 800.54.STORM |
| Appalachian | 888.376.9633 |
| ARI | 866.635.9959 |
| ASI Lloyds | 866.274.5677 |
| Atlas General | 866.522.0361 |
| Burns & Wilcox | 713.268.7700 |
| Chubb Lloyds | 908.903.2525 |
| Citizens | 888.568.6455 |
| Colonial Lloyds | 888.227.5119 |
| Columbia Lloyds | 800.275.6768 |
| Delta General | 800.759.8656 |
| Encompass | 800.588.7400 |
| Fidelity | 800.725.9472 |
| Foremost | 800.527.3907 |
| GeoVera | 800.319.6635 |
| HOAIC | 866.407.9896 ext. 3 |
| Homeguard | 800.338.2680 |
| Hull & Company | 800.631.6478 |
| Imperial Fire | 888.522.8242 |
| Kemper | 800.321.5344 |
| Lexington | 800.931.9546 |
| Lincoln General | 877.717.5442 |
| Lloyds of London | 866.367.3424 |
| Met-Life | 800.854.6011 |
| Myron Steves | 713.351.8342 |
| National Lloyds | 817.632.2612 |
| Pacific Specialty | 800.962.1172 |
| Safeco | 800.332.3226 |
| South & Western | 800.492.5351 |
| South Texas General | 800.873.6500 |
| Southland Lloyds | 214.340.9393 |
| Stonington | 866.999.0898 |
| TAPCO | 336.538.0094 |
| Texas All Risk | 800.627.0303 |
| Texas Fair Plan | 800.880.0474 |
| Texas United | 866.654.9500 |
| The Hartford | 800.243.5860 |
| Travelers | 800.252.4633 |
| TWFG / LGIC | 877.717.5442 |
| TWIA | 512.899.4900 |
| Universal Insurance | 866.999.0898 |
| US Lloyds | 800.929.2424 |
| USF&G | 800.631.6478 |
| Voyager | 800.342.4444 |
| Wellington | 800.880.0474 |
Flood insurance claim contacts
| Carrier / program | Claims phone |
|---|---|
| Fidelity | 800.725.9472 |
| Travelers | 800.252.4633 |
| Bankers | 877.459.6075 |
| Hartford | 800.243.5860 |
| AIG Private Client | 888.760.9195 |
| ASI | 866.274.5677 |
| National Lloyds | 817.632.2612 |
| Universal | 866.999.0898 |
| South & Western | 800.492.5351 |
| Pacific Specialty | 800.962.1172 |
Commercial insurance claim contacts
| Carrier / program | Claims phone |
|---|---|
| ACE | 800.433.0385 |
| AIG | 877.399.6442 |
| Amerisafe | 800.699.6240 |
| Chubb Lloyds | 800.252.4670 |
| CNA | 877.262.2727 |
| First Comp | 888.500.3344 |
| GMAC | 800.468.3466 |
| Hanover | 800.628.0250 |
| Infinity | 800.334.1661 |
| Mercury | 800.503.3724 |
| One Beacon | 877.248.3455 |
| Philadelphia | 877.438.7459 |
| Progressive | 800.PROGRESSIVE |
| Safeco | 800.332.3226 |
| The Hartford | 800.327.3636 |
| Travelers | 800.252.4633 |
| Union Standard | 800.444.0049 |
| Unitrin Specialty | 800.456.1919 |
| Utica | 800.216.1420 |
| Victoria | 800.926.3168 |
| Zurich | 800.987.3373 |
What to have ready when you call
- Policy number and named insured
- Date, time, and location of loss
- Brief description of damage or injury
- Photos / videos and any police or fire report numbers
- Contact phone and best callback window
FAQs
Should I call the carrier or Freedom Insurance Group first?
For many losses, reporting to the carrier quickly preserves the claim timeline. Calling our desk at the same time (or right after) helps us advocate, explain coverage language, and keep paperwork moving. If you are unsure which carrier writes the risk, call us first.
Why might a number here differ from my declarations page?
Carriers update claims lines, IVR menus, and program names. Treat your policy documents and carrier portal as authoritative; use this page as a starting directory.
Where do I manage endorsements or payments?
See Manage your policy.
Sources and further reading
- Your policy declarations page and carrier claims materials (authoritative for your account).
- State insurance department consumer claim guides (Texas, Tennessee, Colorado, Missouri).
- Freedom Insurance Group — ask an agent and service center.
